Our Support
We value People
We’re all about putting the individual at the heart of everything we do…
At Harley House Supported Living, we focus on creating a homely environment for the people we support that enables them to have freedom, choice, information, and equality.
We accomplish this in our person-centred approach. We listen to every individual about how they would like to spend their time and what they would like to do with their lives. We
give them the choice.
Maximising Choice, Control & Independence
Person centred planning helps to guide us on how Harley House Supported Living can support each person to live as independently as possible. From this, we have created personal plans that are dedicated to what the individual chooses to do, what timescale they require or goals/aspirations for their future and how we can set out to achieve it.
Even if an individual has communication difficulties, we use a variety of different communication tools to ensure they are involved in developing their personal plan. We want every person we support in our services to live a happy and exciting life with positive outcomes.
Success Stories
Show Case for X
Service User X has made exceptional and inspiring progress since transitioning from a highly restrictive care environment at his previous home, a large care home for people with learning disabilities to his own supported flat at Harley House.
Show Case for L
Every person deserves to feel safe, valued, and free to live life on their own terms. For L, that life is now a beautiful reality — but it wasn’t always so. This is his story: a story of resilience, of gentle determination, and of the transformative power of the right support in the right environment.
Show Case for George
George (name changed to protect identity) came to us from another care provider where his behaviour had significantly deteriorated.
Success, Stories
Show Case for George
George (name changed to protect identity) came to us from another care provider where his behaviour had significantly deteriorated. He had been living in a care home with a 4-to-1 staffing ratio due to his complex behaviours and historical trauma. Over time, the relationship between George and his previous care providers broke down. He had lost control over his own life, his privacy was severely compromised, and his bedroom had been stripped bare due to safety concerns. Additionally, George rarely accessed his local community because of the worsening situation.
It took nearly two years for George to find a new home, as many care providers who assessed him declined to offer support. However, in mid-2024, George moved into our care, and within the last three months, we have seen significant progress in his journey toward independence and well-being, thanks to the support from management, which aligns with the REACH standards and objectives.
Upon moving in, George was able to gain control over his own life through acquiring his own property which was adapted to meet his needs. These notable improvements which we are pleased to highlight:
Increased understanding of personal safety and community engagement. Previously, there were concerns about his absconding behavior, but George has shown a major shift in this area. He no longer leaves the house without first speaking to staff and now enjoys independent walks with his support team, demonstrating trust and comfort with his support team. Reducing from 4:1 support to just 2 staff.
Additionally, George is learning to navigate social situations calmly, including interacting with people in the community politely and respectfully. He often expresses concern when he encounters situations he finds unpleasant, but he now uses places like supermarkets and shops without causing disruptions. He is also developing a better understanding of the dangers posed by hazardous substances, such as chemicals, fuels, and cleaning products, and the importance of avoiding them.
This progress represents a positive and encouraging step forward in George’s journey.
Better Understanding and Communication Engagement
One of the very big areas of improvement is George’s significantly understanding of his personal safety and community interaction. Before now, there has been concerns about his absconding behaviour; however, George has demonstrated a huge shift in this regard. He no longer shows desires in leaving his house without talking to his staff and now enjoys walking independently along with his staff in the community, showing trust and comfort as though we are his friends. Also, George is the process of learning how to go around social situations with calm, this includes talking to people in the community politely and with courtesy. He often shows concerns when he sees things that he perceives not be too pleasant, using the supermarket or shops without making disruptions and understanding the dangers of consuming hazardous substances like chemicals, fuels or cleaning products.
Improvement of Everyday Skills and Emotional Intelligence
George is now becoming very involved in daily household tasks and is showing great interest for developing these skills. He now assists staff in the kitchen and is now understanding how to complete simple cooking tasks, like baking, using a chopping board to slice fruits, and independently completing a smoothie using the blender. sometimes supported by staff to complete the complex ones. George has also been showing kindness and consideration by offering to make tea or coffee for staff, visitors and relatives, displaying his increasing social awareness and empathy. He is now able to identify and make response to emotional states of people around him, often able to notice when staff are tired or upset and expressing concerns or offering an apology, showcasing his improved emotional intelligence.
Progression of Social Behaviour and Community Contact
We have identified improvement in George’s behaviour socially especially in large group of people settings. He now appears comfortable in attending public events without getting overwhelmed, e.g. Air Show, Regular weekly visits to the pier, walking along the sea fronts, rides on the big wheel as well playing football with staff on the Rugby field. George’s interactions has become more positive as he now frequently expresses gratitude by thanking vendors after receiving services be it in home or in the community. George now seems to be having stronger sense of family connection and looks forward to regular visits with family in house, notably is the recent visit by his mum in his house as against having her visit him twice a year during his birthday and Christmas which signifies his improved understanding of social bonds and relationship since moving into his home.
Personal Care and Recreational Activities
Since moving into his new home George has taken more interest in active lifestyle, which doing in house exercises like press-ups, going for Gym and participating in weekly fitness exercise sessions alongside his staff. His commitment to physical well-being is evident in his improved posture, physical appearance, and ability to manage anxiety around upcoming events when informed about them without triggering behaviours. In addition, George now understands how personal hygiene, regular body wash, brushing of teeth as well as participating in managing his laundry with staff support. Also, in his interest for listening and singing along to music; George now like actively engages in karaoke in his bedroom alone or sometimes with staff at the lounge, and picking hobbies like arts and crafts, proudly showcasing them around his home, especially in the lounge, which can be considered as improved self- esteem and confidence.
Staff Support in Medication Management in Determining Behavioural Stability
Another area of improvement is George’s improved behavioural self-stability, which has led to staff liaising with a medical consultant from the hospital on their visit to George at his home and approval from his GP to review his medication. Though, this is currently being carried out in phases and ongoing observation by George’s staff and medical team to mitigate any form of risk to him. The eventual success of this will result in reducing medication dependency for George towards independent living.
Improved Ability to understand Social Ethics and Set Boundaries
George is beginning to make efforts in understanding boundaries with relating with people, particularly with opposite Gender. He starting to get on with avoiding behaviours that may make other people uncomfortable around or support him, displaying his respect for social ethics. While there is still progress to be made in this aspect we believe his awareness and will to adapt is an optimistic sign for improvement.
Our daily support for George in his house is often centred around aiding him towards independent living with positive behaviour and providing reassurance, making him realise he is allowed to make some honest mistakes as everyone, and we are there to support him.
He now understands and able to complete the saying:
“Nobody is perfect, if everyone was perfect the world would be a boring place to live.”
