About Harley House
About Harley House
Harley House Supported Living is a supported living service provider, covering Northeast Essex. We promote people who have a care or support need to live independently in their own home within the community.
Supported living is a service designed to help people with a wide range of support needs retain their independence by being supported in their own home. People in supported living have their own tenancy and are responsible for their own bills and cost of living. This may include full or part furnishing and repairing any damage. To afford these, the person may be entitled to a wide range of benefits and grants. In Supported Living, support provision is not dependent on provision of housing (and vice versa.) So, if the support provider changes, this doesn’t affect the tenancy. The person has security of tenure in line with their tenancy agreement – they can only be made to leave under certain circumstances, usually by order of a court. Supported living is suited to people who require support to gain more independence to help them live in their own home. Whereas residential care is better suited for people who require specialist care around the clock.
Listen to one of our amazing individuals we support
People in supported living are responsible for their own bills and cost of living. To afford this, the person may be entitled to a wide range of benefits such as:
- Housing Benefit (HB)
- Personal Independence Payments (PIP)
- Employment and Support Allowance (ESA)
- Mobility Allowance
- Attendance Allowance (AA.)
In supported living, people pay for their own holidays, including additional staff costs. Like anyone else, people in supported living pay their own domestic bills and shopping costs, together with costs incurred by staff in the course of the support they provide – such as bus fares and activities.
Our teams are made up of skilled, experienced staff who have specialised, in depth and ongoing training which meets both mandatory requirements as well as bespoke learning opportunities that meet the needs of the people we support.
We believe that everyone has the right to live in their own home regardless of their diagnosis, disability or level of need. Following best practice guidance, we work collaboratively with our landlord and our professional partners to ensure that people’s homes are bespoke to them allowing them to have choice and control over their lives. We then offer bespoke support packages to then enable people to live the life they want.
Our assessment process explores peoples wishes and goals and we use a strength-based approach focusing on what people can do for themselves and what they would like support with. We consider the number of hours support required, the number of staff, the gender and personal attributes the person wants from their staff team and most importantly, what the person’s goals are in life. this may be learning to budget, becoming more physically fit, going to college or accessing employment opportunities.
Person centred planning helps to guide us on how Harley House Supported Living can support each person to live as independently as possible. From this, we have created person-centred plans that are dedicated to what the individual chooses to do, what timescale they require or goals/aspirations for their future and how we can set out to achieve it. Even if an individual has communication difficulties, we use a variety of different communication tools, so they can still be involved in developing their personal plan. Our aim is, we want every person we support in our services to live a happy and exciting life with positive outcomes.
Maximising Choice, Control & Independence
We aim to make a real difference to everyone’s life by embedding our company’s values into our practice by providing each individual with the right support: maximising their choice, control and independence.
We ensure the right care by providing person-centres support and promoting their dignity, privacy and human rights.
We create the right culture through the ethos, values, attitudes and behaviours of our leaders and support staff. We ensure the individual using our services leads a confident, inclusive and empowered life.
Our Mission
OUR MISSION is to make a positive difference to people and their families by delivering personalised health and social care that helps them to achieve the things they want out of life.
Our Values
Safe
We put the person at the centre of all our work and listen and act on what they tell us. We will respect and promote the human, legal and civil rights of all the people we support, our organisation and wider society.
Sound
We will provide high quality care and support that is safe, evidence based, and outcome focused. We will work in an appreciative way, that is hopeful and encouraging, using positive and strength-based approaches.
Supportive
We will empower the people we support in a manner that is progressive and enables them to exercise choice and control. We will work with our partners to create pathways that enable people to grow and achieve their goals.
Our partnerships with landlord’s
We work in partnership with local landlord’s to source bespoke accommodation for people with learning disabilities, autism and complex needs. The majority of the accommodation is in Northeast Essex.
Meet The Team
BEN PATEL
Managing Director
Ben Patel, Group Director at Dee’s Group, manages operations and investments alongside the CEO. With a business management degree and diverse experience within the company, he’s excited about Dee’s Group ongoing growth.
DEEPAK PATEL
CEO
Dedicated entrepreneur with a diverse background in retail, franchise development, and healthcare services. Successfully established and managed multiple businesses across various industries. Skilled in business expansion, management, and creating innovative solutions to meet market demands.
BEN PATEL
Director
Ben Patel, Group Director at Dee’s Group, manages operations and investments alongside the CEO. With a business management degree and diverse experience within the company, he’s excited about Dee’s Group ongoing growth.
Aimee Patel
HR Director
Aimee serves as HR Director across Dee’s Group. With a degree in Psychology, she built her career in Human Resources to combine her passion for understanding people with driving sustainable business growth.
Aimee brings together empathy and care with practical, forward-thinking strategy, creating a positive workplace culture where individuals can thrive and deliver exceptional service. She is committed to adding value at every level and supporting the continued growth and success of the company.
Cat Ritson
Head of Care
Cat is a registered nurse (mental health) with 11 years experience working within the NHS. Her background includes forensic support, community and crisis management, assessment and commissioning, dementia specialisms, primary care, Court of Protection work and strategic management.
Cat is passionate about making a difference to the people we support. She knows what it means to deliver high quality care and how to achieve and maintain it. She holds transparency, partnership working and promoting independence amongst her top priorities.
Debbie Green
Operations Manager
Meet Debbie, our esteemed Operations Manager, whose extensive background spans over 29 years in the field of Learning and Physical disabilities. With a wealth of experience in both Registered Care and Supported Living settings, Debbie brings a profound understanding and expertise to our team.
Keaz Kadar
Registered Manager
Keaz brings 19 years of senior management experience within the care sector, with a professional background spanning both independent providers and large-scale, nationwide organisations. Over the course of more than two decades, Keaz has developed extensive expertise in supporting individuals across a range of specialist areas, including Learning Disabilities and Autism, Mental Health, Complex Care, and Elderly Care. At Harley House, Keaz is committed to delivering high-quality, person-centred care that promotes dignity, independence, and positive outcomes for those supported.
Emmy Hogwood
Service Manager
Emmy began her career in supported living services, supporting individuals with complex care needs, including physical, mental, and learning disabilities. This experience laid a strong foundation in person‑centred care, compassion, and empathy, this shaped her commitment to supporting people to achieve meaningful goals.
Then stepping into managing teams for children in crisis, Emmy has developed a calm, reflective leadership style rooted in understanding and safeguarding. She strongly believes in celebrating every win, whether it is an individual reaching a personal milestone or recognising the positive impact and dedication of the team. By valuing achievements, however big or small, Emmy fosters a supportive, motivated environment where individuals and staff feel seen, valued, and empowered to succeed.
Lisa Thomas
Service Manager
Over 15 years of working in adult care, specialising in supporting individuals with learning disabilities, complex needs, and mental health conditions. A qualified Mental Health First Aider , Lisa brings compassion to her leadership role.
Her career has spanned both adult and children’s services, including extensive work with individuals affected by trauma, behavioural and attachment difficulties. Lisa is committed to creating safe, supportive environments that promote independence, dignity, and quality of life for individual in her care.
Known for her calm, person-centred approach and strong safeguarding knowledge, Lisa ensures the highest standards of care through effective team leadership and continuous professional development.
Pamela Ilie
Deputy Manager
Pamela brings over six years of dedicated experience in the care sector, supporting individuals with diverse and complex needs, including those living with dementia and physical disabilities. Motivated by a genuine desire to make a positive difference, she is known for her caring, patient, and empathetic nature. With strong communication skills and hands-on expertise, Pamela provides person-centred support that promotes dignity, wellbeing, and independence. Her curiosity about the human brain and behaviour drives her commitment to continuous learning and professional growth, making her a compassionate and dependable presence in the lives of those she cares for.
Paige Hodgson
Deputy Manager
Paige is a dedicated Deputy Manager with over seven years of experience in health and social care. She has supported individuals across elderly care, learning disability, mental health, and complex needs services. Paige is deeply committed to delivering high-quality, person-centred care that promotes independence, dignity, and choice. Known for leading by example, she takes pride in supporting and motivating her team, always stepping up when needed to ensure the best possible outcomes for those in her care.
Michael Waylen
Deputy Manager
Michael brings nearly twenty-one years of dedicated experience within the health and social care sector. Primarily working within the Learning Disability field, Michael also has experience of working with adults who have complex needs and physical disabilities. Michael has developed a great level of experience of Dysphagia and Epilepsy in the time he has worked in the care sector. Michael is passionate about the individuals he supports, and is always promoting a person-centred approach, actively encouraging respect, and dignity throughout the team. Michael prides himself on being approachable and is always willing to listen and take on other values and points of view.
Alex
Overton
HR Manager
Hannah
Rigby
HR Coordinator
Inna
Melnychuk
Accounts Manager
Laura Wood
Consultant
Meet Laura, our consultant, who is a seasoned Registered Nurse specializing in Learning Disabilities and Autism. With a background in managing various sectors, she now plays a crucial role in Quality and Governance, collaborating on business growth and ensuring regulatory compliance with the Care Quality Commission. Laura’s dedication significantly contributes to the success and quality assurance of our organization.
